There are many reasons eArtist may think it's in Demo mode, or the registration key won't unlock the program. They are usually all simple reasons:
eArtist uses a new registration key between versions. Registration keys will be different from either eArtist 1.0, 2.0, 3.0.x, 4.0, or 5.0. You must purchase a new license, or, if you have purchased a new upgrade license, you should have either received a new 5.0 registration key, or you must send another registration request.
Another reason why your registration key might not work is because you have entered in a different artist name in the First and Last Name fields than you registered with. The name you register eArtist with is the name you must use with the registration key. We allow one name change per eArtist license. If you failed to catch this indication on the registration page,
we'll change the name on the registration key and issue a new key only once... And you must have a perfectly logical reason why you need the name change, or we'll refuse to change the key.
If you are still having issues, eArtist 5.0 has a button on the Admin module->System Administration tab that automatically detects problems with your registration and will correct all known reasons why your key won't work. To fix the registration, go to the Admin module->System Administration tab. You will see a button there "Fix Common Registration Errors". Click that button then return to the Set System Settings tab and re-click the "register" button.
If you still get the demo message, it may be because you haven't entered the registration key or your artist name the same as you registered it, or the data files are write-locked. If you think the files are write-locked, with eArtist not running, get info on the eArtist_admin.usr file and make sure under security and permissions you have read and write access to the file.
If all of the above do not work, contact our technical support email with your problem.