eArtist v3.0 Support

Support for eArtist is limited to email support at this time for all but the most dire circumstances. Should the Frequently Asked Questions list below not help you, please email your question to eArtist@artscope.net. If we determine that your problem cannot be solved through email instruction, we'll schedule a support call with you. eArtist 3.0 Frequently Asked Questions Q. The download file doesn't unstuff. (Mac) A. Stuffit can sometimes be finicky... Our latest download is stuffed with Stuffit Deluxe v.12. Download the free Stuffit Expander 12 utility from: http://www.stuffit.com     Q. Where does my eArtist get installed to?! (Mac) A. eArtist is installed to your Documents directory, in a folder called "eArtist3_Universal"     Q. OK, I've downloaded and unstuffed and installed, but now eArtist is telling me it can't find this or that file, I'm getting script errors -- it's just plain buggy. (Mac) A. SOME Mac users are experiencing installation problems, whereby the installer runs, but then half the files that needed to be installed did not get installed at all. You should see these files in your eArtist Directory: Artwork.USR Backup (folder) Constituents.USR eArtist.USR eArtist3.app Ex_Artwork.USR Exhibitions.USR Extensions (folder) FMP Acknowledgements.pdf Fonts (folder) help.USR Images (folder) Inv_LineItems.USR LicenseAgreement.txt READ ME.txt SlideLabeler.USR UserGuide.pdf If you are missing any of the above files, you may have to try doing a manual install. Email us at eArtist@artscope.net and we'll send you a link with instructions on how to do the manual install.     Q. The slide labeler thinks it's in DEMO mode (eArtist 3.0.0 - 3.0.2 only -- MAC/WIN) A. Replace the slide labeler data file with this one: SlideLabeler.usr for Mac SlideLabeler.usr for WIN Q. I previously downloaded eArtist 3.0, and am moving to an new Intel Mac. Is there a Universal Binary version upgrade available? How about Mac OS X 10.5 ("Leopard") compatibility? A. Yes. Download and follow the upgrade instructions in this archive (YOU WILL NEED A NEW REGISTRATION KEY!): eArtist 3.0 -> 3.0.4. (Mac only)     Q. I'm trying to add edition prints to my edition, and I'm getting a dialog that says I need to increase the edition before I add another edition record. How can I add an edition? A. This is a known issue with eArtist v.3.0.0 - 3.0.3. If you don't create your entire edition at once, you may see this error. There is a workaround, however: simply duplicate the last record in your edition series using Records menu->Duplicate Record and change the edition number of the print manually. For more information about editions, you may download and print out this short guide (in Adobe Acrobat format) to using editions in eArtist: CreatingEditions.pdf     Q. My registration key doesn't seem to work. A. eArtist 3.0 uses a new registration key, different from either eArtist 1.0 or eArtist 2.0. You must purchase a new license, or, if you have purchased a new license, you should have either received a new 3.0 registration key, or you must send another registration request. Another reason why your registration key might not work is because you have entered in a different artist name in the First and Last Name fields than you registered with. The name you register eArtist with is the name you must use with the registration key. We allow one name change per eArtist license. If you failed to catch this indication on the registration page, we'll change the name on the registration key and issue a new key only once... And you must have a perfectly logical reason why you need the name change, or we'll refuse to change the key.     Q. Is there a user manual for eArtist? A. Yes, it's included in the download. The document is called "UserGuide.pdf" and it's in the eArtist directory you downloaded and unstuffed/installed. Click on the "?" button in the upper right hand side of any module to open the help file. There is another button in the help and on the welcome screen file that will directly open the user guide, as well.     Q. Can I add a field? Can I change/add a layout or report? A. Unfortunately, no. ...And we don't customize. We do, however, really appreciate your suggestions on how we can make eArtist more useful to you. If you need a field or layout or report, it's likely someone else will, too. Please offer your suggestions and we'll try to incorporate it into our next version.